body { font-family: Arial, Helvetica, sans-serif; line-height: 1.8; color: #333; background: #ffffff; padding: 25px; max-width: 900px; margin: auto; } h1, h2 { color: #000; margin-top: 25px; } ul { margin-left: 22px; } p { margin-top: 10px; } .contact { background: #f7f7f7; padding: 18px; border-radius: 6px; margin-top: 25px; }

Shipping Policy

At Lotivo, we aim to deliver your products safely and quickly within Pakistan. Please read this Shipping Policy carefully before placing an order.

1. Delivery Area

We currently deliver only within Pakistan.

2. Shipping Method

• We use trusted local courier partners for all orders.
• Delivery is made to the address provided at checkout.
• All shipments require a valid contact number for coordination.

3. Delivery Time

• Standard delivery time is usually 2–4 business days.
• Delivery times may vary due to courier delays, holidays, or remote locations.
• Lotivo is not responsible for delays caused by courier companies or external factors.

4. Order Tracking

• After your order is shipped, you will receive a tracking number via Email or WhatsApp.
• You can track your order directly with the courier company.

5. Cash on Delivery (COD)

• COD is available for all eligible orders within Pakistan.
• Ensure your delivery address and phone number are correct to avoid failed delivery.

6. Lost or Damaged Packages

• If your package is lost or damaged during transit, please contact us immediately.
• We will coordinate with the courier to resolve the issue and may offer replacement or refund as per our Return & Refund Policy.

7. Customer Responsibility

• Please ensure someone is available to receive the order at the delivery address.
• Check the package upon delivery and report any damage immediately.

8. Contact Us

For any questions regarding shipping, please reach out to us:

9. Policy Updates

Lotivo reserves the right to update or modify this Shipping Policy at any time without prior notice.