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Return & Refund Policy

At Lotivo, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before placing an order.

Return Policy

• Returns are allowed within 3 days of delivery.
• Return is accepted only in case of a wrong product delivered.
• Product must be unused, in original condition, and with original packaging.
• Products damaged due to customer misuse are not eligible for return.

Non-Returnable Cases

• Change of mind
• Used or damaged products
• Products without original packaging
• Return request after 3 days of delivery

Refund Policy

• Refunds are processed after the returned product is received and inspected.
• Refund method: Bank Transfer only.
• Refund processing time is 5–7 working days.
• Delivery charges are non-refundable.

Delivery Area

We currently deliver only within Pakistan.

How to Request a Return

To request a return, contact us within 3 days of receiving your order. Please share your order number, product images, and reason for return.

Policy Updates

Lotivo reserves the right to update or modify this policy at any time without prior notice.