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Privacy Policy

At Lotivo, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

• Full name
• Phone number
• Email address
• Shipping and billing address
• Order details and purchase history
• IP address and browser information

2. How We Use Your Information

Your information is used strictly for business purposes, including:

• Processing and delivering your orders
• Order confirmation and customer support
• Communicating about your order status
• Improving our website and services
• Fraud prevention and security purposes

3. Information Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. Your data may only be shared with:

• Courier and delivery companies for order fulfillment
• Payment and banking partners for refunds (Bank Transfer only)
• Legal authorities if required by law

4. Cash on Delivery (COD)

For Cash on Delivery orders, customer information is shared only with courier services to ensure successful delivery within Pakistan.

5. Data Security

We implement reasonable security measures to protect your personal information. However, please note that no online transmission or storage system is completely secure.

6. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

• Enhance user experience
• Analyze website traffic
• Improve website functionality

You may disable cookies through your browser settings if you prefer.

7. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties.

8. Customer Rights

You have the right to:

• Request access to your personal data
• Request correction of incorrect information
• Request deletion of your data (where legally allowed)

9. Children’s Privacy

Lotivo does not knowingly collect personal information from children under the age of 13. If such information is found, it will be removed immediately.

10. Service Area

Our services are currently available only within Pakistan.

11. Changes to This Privacy Policy

Lotivo reserves the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on this page.

12. Contact Information

If you have any questions or concerns regarding this Privacy Policy, please contact us: